AlphaTeleVoice

Privacy Policy

Last updated: September 9, 2026

This Privacy Policy explains how AlphaTeleVoice Ltd. (“AlphaTeleVoice”, “we”, “us”) collects, uses, and protects personal information when you visit our websites or use our B2B services (including group brands and product sites).

1. What we collect

Business contact details (name, company, job title, email, phone).
Account and onboarding info (service preferences, KYC/verification details where required).
Technical data (IP address, browser type, device identifiers, pages visited, and diagnostics).
Communications (support requests, emails, chat messages, call recordings where legally permitted).

2. How we use information

To provide, operate, and support our services.
To onboard partners, manage accounts, and prevent fraud/abuse.
To comply with legal and regulatory obligations (telecom and carrier requirements).
To improve website performance, security, and user experience.
To communicate service updates and respond to inquiries.

3. Legal bases (where applicable)

Depending on jurisdiction, we process personal information based on contractual necessity, legitimate interests (security, fraud prevention, service improvement), consent (marketing where required), and legal obligations.

4. Sharing of information

We may share information with:

Service providers (hosting, analytics, email delivery, CRM, support tooling) under confidentiality obligations.
Carriers and interconnect partners to deliver voice/numbering services.
Regulators or law enforcement when required by law.

We do not sell personal information.

5. Cookies and analytics

We may use cookies or similar technologies for security, basic functionality, and analytics. You can control cookies through your browser settings. If you disable cookies, some site features may not work properly.

6. Data retention

We retain personal information only as long as necessary for the purposes described above, to meet contractual requirements, and to comply with legal and regulatory obligations.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure; however, we continuously improve our controls to reduce risk.

8. International transfers

Your information may be processed in jurisdictions other than your own where we or our service providers operate. We take steps to ensure appropriate safeguards are in place where required by law.

9. Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or object to certain processing. To submit a request, contact us using the details below.

10. Contact

For privacy questions or requests, contact support@threetel.com and include “Privacy Request” in the subject line.